Privacy Policy

This privacy notice provides you with details of how Planet Sputnik Homestyle collects and processes your personal data.

Our website is built using the WordPress CMS and the e-commerce platform Woocommerce. When you buy a product from us, we have to collect some data from you in order to be able to fulfil your order. This includes name, email and address. This information is stored on our website server and sent as an email to us. We do not store any credit card details as this is taken care of by a third party (Paypal). We do not have control over third party sites and would like to point out that all PayPal transactions are subject to the PayPal Privacy Policy. One good result of GDPR is transparency and Paypal have now admitted that they in fact share data with 600 other companies. This is the same for any website that uses Paypal.

We do however have some control over our own website and will do our utmost to ensure that there are no data breaches. These steps include:

  • Keeping our CMS up to date with security patches
  • Keeping any plugins up to date
  • Installing security plugins to help prevent malicious attacks

We also have a duty to you our customers to ensure that email data is not shared. We will password protect any laptops or computers used for accessing emails about your orders and we will make sure we logout of any online email clients.

When you place an order, we will only use the data you supply us with to fulfil that order. We will never pass it on to third parties. We need to keep your order information for six years so that we can fulfil basic accounting requirements for our tax returns.

We also have an e-newsletter mailing list which uses Mailchimp. This list has been gathered over the years from a mixture of requests via our mailchimp subscription form, by email or in person at shows or exhibitions. If you find you are receiving unwanted newsletters at any point, please unsubscribe. The data on our e-newsletter list will be retained until someone unsubscribes. Mailchimp have assured users that they are giving a GDPR compliant service.

We use webmail from MacAce for our email and there’s a possibility that this email service uses a server in the USA. All we can do about this for now is tell you about this fact and explain that this may mean that emails are possibly stored in the US. As the dust settles from the GDPR scramble, we’ll look further into this and its implications and whether we should be moving to an EU-based email service.

Our website uses cookies which are small pieces of code that store information about users. Our website and associated plugins may set up cookies on your browser. You can clear all of your cookies out of your browser. We do not see most of this information as cookies are often used to enhance the user experience e.g. by remembering form fields, login details etc. Some of our plugins also have their own privacy policies, such as Wordfence.We also use Google Analytics to help us see where visitors come from and what pages they are interested in. The stats from this help us to make your experience better on the website and to help us understand how users use the site. These statistics are anonymous and we have set our analytics script so that it does not collect ip addresses (which are seen as “personal data” under GDPR) so we cannot identify any individuals from the data. We have told google to delete this anonymous data after 26 months. If you’re not happy with any of this then the best thing you can do personally is to tell your browser to not accept tracking cookies. As a rule, cookies will make your browsing experience better. However, you may prefer to disable all cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

We take our responsibilities for your personal data seriously. If you have any questions, please contact us.