Terms and Conditions


TERMS AND CONDITIONS

 

Please note that all PlanetSputnikHomestyle.com transactions are subject to these T&Cs.

 

Pricing and availability

Delivery is excluded from all £ sterling prices quoted for retro homewares. Before accepting an order, we reserve the right to alter any advertised price. Where a previous price is quoted, we would have initially sold the same product at the different price. Each of our products is subject to availability. At any time, we may withdraw any of our products. Any customer whose order we cannot fulfil will be offered an alternative or given a refund for any product that is unavailable.

The real deal!

All retro homewares on our pages are 100% genuine Planet Sputnik Homestyle brand – guaranteed! All text, graphics, images, patterns and designs on Planet Sputnik Homestyle products, as well as our website, are copyrighted and trademarked.

Photography

We love the fabulous retro product photography on Planet Sputnik Homestyle.com, and we’re hoping that you do, too. The images are protected by our copyright, however – as are ALL of our designs – so if you’d like to republish our photos please do so only if you credit © www.planetsputnikhomestyle.com as the source. Please also note that the images are for illustrative purposes only, so the actual products may differ slightly from those depicted, as may colours due to onscreen variations in tonal reproduction.

Detail images

We’ve included a selection of shots of each product. These show the most important design aspects. Please note that some details may change as production and design techniques are further upgraded.

Delivery

Wherever you live in the world, we should be able to deliver to you. However, if for a particular reason we do not deliver to the country you’re requesting, Paypal will not let you proceed with the order. For any order payments taken that we’re subsequently unable to fulfil, we’ll give a full refund. Our delivery charges and details can be found here.

Paypal payments

Secure online payment can be made using Paypal-supported methods. Payment will be debited from your account before product despatch. We will take all reasonable care to keep secure the details of both your order and your payment. But – unless negligence on our part can be proven – we cannot be held liable for any loss suffered if an unauthorised person accesses any data you provide to PlanetSputnikHomestyle.com.

BACS payments

As an alternative, paying directly into our bank account from your own bank account via BACS also ensures a secure payment experience. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

VAT invoices

Please contact us if you would like a separate VAT invoice.

Note on delivery rates 

Because our delivery prices differ from region to region, you must choose the correct country when ordering. If you do not, we will unfortunately have to cancel the order.

Confirmation of orders

You’ll receive an e-mail confirming receipt of your retro homewares order with PlanetSputnikHomestyle.com. We reserve the right to decline any order. Any order made indicates your acceptance of our Terms and Conditions of Sale.

Returns and order cancellation 

For details on returns, order cancellations and faulty items, please read below and visit our Delivery and Returns page.

Cancellation of orders 

Orders are normally despatched during the next two working days after order receipt by us, aside from at the busiest times of the year such as Christmas. To cancel prior to us sending the goods, please email us. Unsent orders will be cancelled and there’ll be no charge. Accessing your Paypal account will allow you to view the status of your order.

If you change your mind and cancel after your order has been sent or after receiving the goods, please follow the standard returns process laid out on our Delivery and Returns page. Here, you’ll also find details about returning items under the EU Distance Selling Regulations (DSR).

All returned goods must be unused, unopened and in the exact condition as they were originally sent out from PlanetSputnikHomestyle.com. No item that’s been used, or is not in the same condition in which it was despatched by us, (unless the item is faulty), will be accepted for exchange or refund.

To confirm which item is being returned, you must contact us by email. Please then return the item, to the address we will provide, by Royal Mail Second Class delivery (we recommend Proof of Posting is obtained). You’ll be required to pay the item’s return cost. We will not refund the cost of returning the item, (unless the item is faulty). Please include a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of the returned item being received.

None of these Terms and Conditions affects your statutory rights.

Your security is our priority

We will take all reasonable care to keep secure the details of your contact data, your order and your payment. But – unless negligence on our part can be proven – we cannot be held liable for any loss suffered if an unauthorised person accesses any data you provide to PlanetSputnikHomestyle.com.

English law governs sales on PlanetSputnikHomestyle.com, and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these Terms and Conditions; we will accept no amendments. 

Our registered address is:

4 Beech Drive, Blackwater, Camberley, Surrey GU17 0NA, England

(Please note, this is a registered business address ONLY, not a store. No personal callers please)

 

Our contact number is: 

+44 (0)7437 202871 (9am-5pm GMT Monday-Friday only)

Our email address is:

sales_email

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